Once you have placed an order on sebra-interior.com, we strive to pack your order quickly. Therefore, we cannot guarantee that we will be able to assist with changes once we have received it.

Once you have completed your order on sebra-interior.com, we strive to pack it as quickly as possible. Therefore, we cannot guarantee that we will be able to cancel your order, as it may already have been packed and dispatched from our warehouse.

If you have not received your order confirmation, it could be due to the following:

• Your order confirmation may be in your spam folder. This happens occasionally, so please check there first.
• You may have entered your email address incorrectly. If this is the case, please send an email to shop@sebra.dk, and we will gladly send you a new order confirmation.

Unfortunately, we do not offer price matching.

Regrettably, we do not offer gift wrapping for items purchased from our webshop.

Please note: The package you receive will include a packing slip without prices.

We accept the following payment methods:

• VISA
• VISA Electron
• MasterCard
• Mastercard Debit
• JCB
• PayPal

When paying with international payment cards, the purchase amount is reserved in your account until payment is made. All transactions are secure and encrypted.

The amount will only be deducted when the goods are dispatched. The payment will be charged only when the item is shipped.

Parcel shipments:
Delivery is by GLS in Denmark and UPS abroad. We offer delivery to a GLS parcel shop, GLS home delivery, to UPS parcel shop and UPS home delivery. Delivery time will typically be 1-3 days.

Palletised shipments:
Deliveries are made by DSV in Denmark and by DACHSER abroad. We offer curbside delivery. Delivery time will typically be 5-7 days.

Once your parcel has been dispatched, you will receive an email with tracking information directly from the carrier, enabling you to track your parcel.

You have the right to cancel your purchase without stating a reason within 90 days.

Parcel shipments:
You can use the enclosed return label or get a new return label via our complaints and returns system.

If you use a return label from Sebra, a shipping fee of DKK 49 for Danish parcel shipments, DKK 499 for Danish pallet shipments, EUR 13 for parcel shipments outside Denmark or EUR 99 for pallet shipments outside Denmark will be deducted from the amount refunded.

Goods cannot be sent against cash on delivery or without delivery, and you will have to pay for the return of the goods yourself. You should also make sure that the goods are properly packaged when you return them. You bear the risk for the parcel/goods until we receive it. So, keep your postal receipt, as well as any tracking number.

Palletised shipments:
To return a pallet shipment, please contact our customer service at shop@sebra.dk. They will guide you and assist with booking the return.

See our terms of service for more information.

Unfortunately, we do not offer exchanges. If you would like the product in a different color, for example, you will need to return it and then order the new product on sebra-interior.com.

We will return the amount without undue delay and no later than 14 days from the date on which we have received the goods. We will carry out such return payments using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any case, you will not be subject to any fees as a result of such a return payment.

See our terms of service for more information.

Send us a message through our claims and returns system, and we will resolve the issue as quickly as possible.

If you purchased your Sebra product on sebra-interior.com, please provide the email address used for the purchase and the order number.

If you received a Sebra product as a gift, we will need the giver’s email address and phone number to locate the purchase. Please include the return form if possible.

Send us a message through our claims and returns system or via email at shop@sebra.dk.

To extend the lifetime of our products, we offer spare parts for e.g. our iconic Sebra Bed and other selected Sebra furniture and products.

Shop your spareparts here

Unfortunately, we cannot send spare parts to you directly if you live in a country outside the EU. Instead, you can contact the retailer where you purchased your Sebra product and ask the retailer to order the spare parts.

There are several differences you can notice:

• The Kili bed has a transparent plexiglass panel in front of the slats on the headboard and footboards.
• The Kili bed has a straight edge under the slats on the end panels, whereas the Sebra Bed features a sloping downward edge to prevent the child from using the edge to climb out.
• The Kili bed’s base cannot be adjusted in height, unlike the base of the Sebra Bed.

We recommend that two people assemble the bed together. Before starting, decide which stage the bed should be set up in, for example, where the base plate is raised for a newborn.

Follow the assembly instructions included in the packaging, or let yourself be guided by our video assembly guide.

At Sebra, you can choose between several types of mattresses for your Sebra Bed, Baby & Jr.

• Sebra X Träumeland Madras, Signature.
• Classic II
• Harmony

All tree mattresses are OEKO-TEX® certified specialty mattresses with rounded corners. They are two-part mattresses designed to fit the Sebra Bed, Baby & Jr., in both the baby stage and as an extended junior bed.

Specific to the Sebra X Träumeland, Signature, mattress:

• Approved by independent testing institutes.
• The cover is FKTV-certified.
• The cover is soft and made from quick-drying polyester and TENCEL™
• The mattress's core is made from high-quality Flake foam and Orbis foam. The foam is LGA-certified.
• 5-year labour warranty.
  

Specific to the Sebra Harmony mattress:

• Made from the Pantera® foam mould, particularly known for its breathability and comfort.
• 7-year labour warranty.
• Ultra-elastic, maintaining its shape for many years.
• Effectively releases heat and moisture that naturally accumulate when a child sleeps, keeping the mattress fresh.
• The top of the mattress core is cut into squares, distributing weight and providing excellent support for the child.

Specific to the Sebra Classic II mattress:

• Made from firm and breathable cold foam that is characterized by high durability.
• Long lifespan.
• Features a wave-cut underside that ensures ventilation.

The iconic Sebra Bed, Baby & Jr., grows and evolves with your child and, as a general rule, can be used from 0 to around 6 years of age. However, it is very individual when you feel your child has outgrown the bed. The bed measures 115.25 cm long and can be extended to 157.75 cm (external dimensions).

The Sebra Bed is made of wood, a solid and natural living material. Due to the continuous changes in wood, its structure and colour may evolve.

Sunlight affects wood, and even the most colourful products can fade. Therefore, protect your Sebra Bed from direct sunlight.

Wood, known for its adaptability to its surroundings, should not be placed in a room where humidity fluctuates. It's also essential to protect it from strong heat sources like radiators, fireplaces, etc., as these can affect or even dry out the wood. Extreme temperature changes or high humidity can damage the bed and should be avoided.

When the base is in the highest position (designed for newborns), the Sebra Bed, Baby & Jr., is designed to hold a maximum of 15 kg. Once the base is lowered, it is designed to support up to 80 kg.

The bed weighs 34 kg including packaging. The packaging measures 96 x 80 x 40 cm.

It's of utmost importance to lower the base of your Sebra Bed as soon as your child starts moving around. From that point on, the base should always remain in the lowest position, ensuring your child's safety.

When the bases are in the upper position, the height of the base is 52 cm above the floor. When the bases are in the lower position, the height of the base is 28 cm above the floor. The mattress height is approximately 8 cm and should be added to both measurements.

Important! The support bars that the base rests on when raised (part I) must be removed before using the base in its lowest position. Refer to the video assembly guide for further instructions.

The side rails should be removed shortly before your child can independently climb out of bed. Look for signs such as your child standing up in the bed and trying to get their legs over the edge or wanting to climb over the sides.

Many parents try to keep the rails on longer because removing them means less control. However, the side rails must be removed for safety reasons before your child can climb out of the bed independently.

Instructions on removing the side rails are in the video assembly guide.

The Sebra Bed can be extended without additional parts as your child grows and needs a longer bed. In the video assembly guide, you can watch how to transform your Sebra Bed from a baby bed to a junior bed.

Note: The original Sebra mattress, designed for the Sebra Bed, is two-part, allowing you to simply extend the bed and place the extension piece at the foot of the bed.

For the Sebra Bed, baby & Jr., baby bumpers measuring 360 cm in length and 26 cm in height are a perfect fit, wrapping around the entire edge of the bed. However, if you only wish to cover the headboard area or one side of the bed, the 180 cm baby bumper is a versatile option.

Baby bumpers are used with the Sebra Bed, Baby & Jr., when the base plate is in the highest position. For safety reasons, baby bumpers should not be used when the base is in the lowest position, and both side rails are still mounted. This is because your child could use the bumper to climb out of the bed.

The Sebra Bed, Baby & Jr., is designed, manufactured, and safety-approved as a crib that can be used from newborn to junior.

A bedside crib has a different construction than a crib. For example, it typically has only one long side, must be attachable to the parents' bed, and should be adjustable in height to match the parents' bed. Therefore, the safety requirements for a bedside crib differ from those for a regular crib.

Find the Sebra Bedside Crib here.

The timing for transitioning to a junior bed varies. Sometimes, it happens when a younger sibling arrives, while others base it on how tall their child has grown.

The Sebra Bed, Baby & Jr., can be extended to 157.75 cm (external dimensions). When this length is insufficient for your child, it’s time to switch to the Sebra Bed, Junior & Grow, which is 165 cm long and can be extended to 203.4 cm (external dimensions). This gives you a bed that can be used well into the teenage years.

If your child moves around a lot during sleep, you can attach a bed rail to both the Sebra Bed, Baby & Jr., and the Sebra Bed, Junior & Grow.

A bedwetting sheet helps extend the life of the mattress and makes accidents easier to handle. Place the sheet on top of your child's mattress to protect it. An elastic edge keeps the sheet in place, ensuring it stays securely on the mattress.

The breathable bedwetting sheet consists of a soft jersey front and a waterproof polyurethane membrane on the back. The soft jersey surface means you don’t need to use a regular sheet on top of the bedwetting sheet.

The Sebra mattress pad is an optimal mattress protector placed between the mattress and the sheet to prevent wear and tear on the mattress.

Follow the assembly instructions included in the packaging, or let yourself be guided by our video assembly guide.

See the kapok washing instructions here.

At Sebra, we are passionate about creating durable, high-quality designs with an uncompromising approach to safety. We strive to design "the best for my child" products that parents of young children can confidently trust. This means we safety-test all products where a reliable and relevant test exists, even when not required by law.

In our product categories, many standards are voluntary. We have chosen to comply with all standards, including the voluntary ones, even if this limits our ability to produce and sell certain popular products.