Terms of service
www.sebra-interior.com is owned and operated by "Sebra Interiør Aps"
CRN/CVR 28864663 (hereinafter "Sebra Interiør Aps", www.sebra-interior.com or "Sebra")
Sebra Interiør Aps
+45 7554 1803
These terms and conditions apply to the purchase of goods on www.sebra-interior.com
Payment and delivery
We accept the following payment methods:
- VISA Electron
- Mastercard Debit
In Denmark, we also accept MobilePay. Please note that you must have activated e-commerce in your MobilePayapp in order to use MobilePay.
When paying with international payment cards, the purchase amount is reserved in your account until payment is made. All transactions are secure and encrypted.
The amount will only be deducted when the goods are dispatched. If you have ordered multiple items and some of the items are on backorder, we will contact you before dispatching the items we have in stock. Backorders will not be dispatched.
Prices are quoted in Danish kroner (DKK) and include Danish VAT but exclude freight. You choose the shipping method at the end of the ordering process. We will pay any payment fees. If the order is to be delivered to a non-EU country, the order will be invoiced ex VAT. Subsequently, you will be charged any VAT and other taxes in the country of destination.
Acknowledgement of receipt of order and order confirmation
Once you have ordered an item from us, you will receive a receipt (order confirmation) via the email address you provided when ordering, confirming that we have received your order.
Shipping rates (Denmark)
All orders over DKK 499 are delivered free of charge to a parcel shop. For orders under DKK 499, a shipping fee of DKK 49 is charged for shipping to any parcel shop, private address or business address.
GLS has more than 500 parcel shops in Denmark – see them here.
For orders over DKK 499 with delivery to a private or business address, a shipping fee of DKK 19 is charged.
Delivery time in Denmark is typically 1-3 working days. All our parcels are insured and have a track & trace number. When your parcel is dispatched, you will receive a tracking number directly from GLS.
We include a GLS return label in all parcel shipments to Denmark. If you use it, we will deduct DKK 49 from the amount refunded. You can also download a return label here.
All orders over DKK 499 to be delivered on pallets are delivered free of charge to the kerbside. All palletised shipments in Denmark are delivered by DSV.
To return a palletised shipment, please contact our customer service at firstname.lastname@example.org, who can help you book the pickup. The price for a return shipment is DKK 499. It is your responsibility to ensure that the shipment is properly packed for return transport.
Shipping rates (Germany)
We offer free delivery to UPS parcel shops for orders over EUR 99. For delivery via UPS with delivery to private/business address, a EUR 5 shipping fee is charged for orders over EUR 99. For orders under EUR 99, a shipping fee of EUR 13 is charged, regardless of whether you choose delivery to a UPS parcel shop, UPS delivery to a private address or UPS delivery to a business address.
For all orders to be delivered on a pallet, a EUR 99 shipping fee is charged, and delivery is made to the kerbside. All palletised shipments to Germany are delivered by DACHSER.
To return a palletised shipment, please contact our customer service at email@example.com who can help you book the pickup. The price for a return shipment is EUR 99. It is your responsibility to ensure that the shipment is properly packed for return transport.
Shipping prices outside Denmark and Germany
In the rest of the EU, delivery by UPS to parcel shops costs EUR 13.
In the rest of the world, prices vary from country to country – see individual shipping rates at checkout.
Prices for palletised shipments vary from country to country – see individual shipping rates at checkout.
Delivery is by GLS in Denmark and UPS abroad. We offer delivery to a GLS parcel shop, GLS home delivery, to UPS parcel shop and UPS home delivery. Delivery time will typically be 1-3 days.
Once your parcel has been dispatched, you will receive an email with tracking information directly from the carrier, enabling you to track your parcel. If you need help with online ordering, feel free to call us on +45 7554 1803 or send us an email to firstname.lastname@example.org.
Deliveries are made by DSV in Denmark and by DACHSER abroad. We offer kerbside delivery. Delivery time will typically be 5-7 days.
Once your pallet has been dispatched, you will receive an email and/or text message with information about the delivery directly from the carrier. If you need help with online ordering, feel free to call us on +45 7554 1803 or send us an email to email@example.com.
Returns and cancellations
You have the right to cancel your purchase without stating a reason within 90 days. If you have bought several items in one order, you can choose to cancel some or all of them. The right of cancellation ends 90 days after the day on which you or another person designated by you (not including the carrier) takes physical possession of the goods.
If you have ordered several goods in one order and we cannot deliver the goods at the same time, the right of cancellation period starts when you or another person designated by you (not including the carrier) takes physical possession of the goods delivered last. If the deadline expires on a public holiday, Saturday, Danish Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following working day.
If you want to exchange a product for, e.g. a different colour or size, you must return the product and then order the new product at sebra.dk.
How to exercise your right of cancellation:
You may cancel a purchase by notifying us that you are cancelling the purchase via our complaints and returns system or by email: firstname.lastname@example.org. Note: If you received your Sebra product as a gift, we need to know the gift giver's email address and phone number to be able to find the case.
You cannot cancel your purchase by refusing to take delivery of the goods or by failing to collect them without giving notice of cancellation. You can fill in the return form enclosed in the shipment, and Danish customers can use the standard legal cancellation form (not mandatory). You can find the standard legal cancellation form by clicking here: cancellation form.
The right of cancellation period has been complied with if you sent your notification of cancellation before the expiry of the deadline.
Returning the goods and return costs
If you have cancelled the purchase of a product, you must send or hand in the product to us without undue delay, and no later than 14 days after you have informed us that you wish to cancel your purchase. The deadline is considered met if you return the goods within the 14 days.
Returns should be sent to:
Sebra Interiør Aps
In your return parcel, you must include a copy of your order confirmation, invoice or other proof of purchase along with the enclosed returns form.
Goods cannot be sent against cash on delivery or without delivery, and you will have to pay for the return of the goods yourself. You should also make sure that the goods are properly packaged when you return them. You bear the risk for the parcel/goods until we receive it. So, keep your postal receipt, as well as any tracking number.
You can use the enclosed return label or get a new return label via our complaints and returns system.
If you use a return label from Sebra, a shipping fee of DKK 49 for Danish parcel shipments, DKK 499 for Danish pallet shipments, EUR 13 for parcel shipments outside Denmark or EUR 99 for pallet shipments outside Denmark will be deducted from the amount refunded.
Refund in case of cancellation
When you cancel, we will refund all payments received from you, including any delivery costs. However, this does not apply in the following cases:
• If you have chosen a delivery method that is more expensive than the cheapest delivery method we offer, you will not be reimbursed for the additional cost. If you have used a return label issued by Sebra, the stated cost of return shipping will be deducted from the return payment.
We will return the amount without undue delay and no later than 14 days from the date on which we have received your notification of cancellation. However, we may withhold the refund until we have received the goods or until you have provided proof that the goods have been returned.
We will carry out such return payments using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any case, you will not be subject to any fees as a result of such a return payment.
Testing the product and packaging
You are only liable for any reduction in the value of the goods resulting from handling of the goods other than what is necessary to establish the nature, characteristics and function of the goods.
You can normally examine the goods in the same way as you can and are allowed to in a shop, but you are not allowed to use them. If you have used them in a way that is not allowed or possible in a shop, and we cannot sell them again, or cannot sell it again at full price, you should expect us to deduct the depreciation from the return amount you are owed. If the item no longer has a commercial value, we will not refund the purchase amount.
We encourage you to return the item in its original packaging. If the item is not returned in its original packaging, this may affect the item’s value negatively, and any loss of value will be deducted from the amount to be refunded. You should also make sure that the goods are properly packaged when you return them. You bear the risk for the parcel/goods until we receive it. So, keep your postal receipt, as well as any tracking number.
Complaints – If there is a defect with the product
As a consumer, you have a 24-month right to complain. This means that if the goods are defective and you complain in time, you have the right to have the goods repaired or replaced in the first instance. If this cannot be done, or if it is not done within a reasonable time, you may be entitled to a refund or a price reduction, depending on the circumstances.
A defect is, for example, a manufacturing or material defect, or incorrect information about the goods. However, normal wear and tear, or damage you have caused yourself, is not a defect. If you discover a defect, you must complain to us "within a reasonable time". We recommend that you complain as soon as possible, especially in cases of transport damage.
However, if you complain within 2 months of discovering the defect, it is always considered within a reasonable time. If the complaint is justified, we will reimburse your reasonable and necessary shipping costs.
If you think the product has a defect, please explain the problem in as much detail as possible.
Remember that the item must always be sent in proper packaging and make sure you get a receipt for shipping. Save the postal receipt, including information on shipping costs and any track and trace number.
NOTE: If you didn't purchased the product on sebra-interior.com, you need to contact the retailer where you bought it.
If you wish to exercise your right to complain, you must register your complaint via www.sebra.dk/Claim select "Complaint" and fill in the form. We will contact you as soon as possible. To create the case, you will need the email address from which the product was purchased and the order number. You can also contact our Service Centre at email@example.com or by phone +45 7554 1803.
Information on how to submit a complaint
A complaint about a product or service can be submitted to The Danish Appeals Boards Authority (Nævnenes Hus), Toldboden 2, DK-8800 Viborg. You can complain to the Danish Centre for Complaint Resolution via The Complaints Portal of the Danish Appeals Boards Authority.
To make a complaint, the item or service you wish to complain about must have cost a minimum of DKK 1.110 and a maximum of DKK 100.000. However, for complaints about clothes and shoes, the price must have been a minimum of DKK 720. Having a complaint processed incurs a fee.
The European Commission's online complaint portal can also be used to submit a complaint. This is particularly relevant for consumers residing in another EU country. Complaints can be submitted here: http://ec.europa.eu/odr. When submitting a complaint, please indicate our email address, firstname.lastname@example.org.
We are here for you
If you have any questions about the above, feel free to send an email to email@example.com.
Sebra, 2 May 2023