Refund policy

Returns and cancellations

You have the right to cancel your purchase without stating a reason within 90 days. If you have bought several items in one order, you can choose to cancel some or all of them. The right of cancellation ends 90 days after the day on which you or another person designated by you (not including the carrier) takes physical possession of the goods.

If you have ordered several goods in one order and we cannot deliver the goods at the same time, the right of cancellation period starts when you or another person designated by you (not including the carrier) takes physical possession of the goods delivered last. If the deadline expires on a public holiday, Saturday, Danish Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following working day.

Exchanges
If you want to exchange a product for, e.g. a different colour or size, you must return the product and then order the new product at sebra-interior.com.

How to exercise your right of cancellation:
You may cancel a purchase by notifying us that you are cancelling the purchase via our complaints and returns system or by email: shop@sebra.dk. Note: If you received your Sebra product as a gift, we need to know the gift giver's email address and phone number to be able to find the case.

You cannot cancel your purchase by refusing to take delivery of the goods or by failing to collect them without giving notice of cancellation. You can fill in the return form enclosed in the shipment, and Danish customers can use the standard legal cancellation form (not mandatory). You can find the standard legal cancellation form by clicking here: cancellation form.

The right of cancellation period has been complied with if you sent your notification of cancellation before the expiry of the deadline.

Returning the goods and return costs
If you have cancelled the purchase of a product, you must send or hand in the product to us without undue delay, and no later than 14 days after you have informed us that you wish to cancel your purchase. The deadline is considered met if you return the goods within the 14 days.

Returns should be sent to:

Sebra Interiør Aps
Att: Lageret
Lillebæltsvej 93
DK-6715 Esbjerg

In your return parcel, you must include a copy of your order confirmation, invoice or other proof of purchase along with the enclosed returns form.

Goods cannot be sent against cash on delivery or without delivery, and you will have to pay for the return of the goods yourself. You should also make sure that the goods are properly packaged when you return them. You bear the risk for the parcel/goods until we receive it. So, keep your postal receipt, as well as any tracking number.

You can use the enclosed return label or get a new return label via our complaints and returns system.

If you use a return label from Sebra, a shipping fee of DKK 49 for Danish parcel shipments, DKK 499 for Danish pallet shipments, EUR 13 for parcel shipments outside Denmark or EUR 99 for pallet shipments outside Denmark will be deducted from the amount refunded.

Refund in case of cancellation
When you cancel, we will refund all payments received from you, including any delivery costs. However, this does not apply in the following cases:

We will return the amount without undue delay and no later than 14 days from the date on which we have received your notification of cancellation. However, we may withhold the refund until we have received the goods or until you have provided proof that the goods have been returned.

We will carry out such return payments using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any case, you will not be subject to any fees as a result of such a return payment.

Testing the product and packaging
You are only liable for any reduction in the value of the goods resulting from handling of the goods other than what is necessary to establish the nature, characteristics and function of the goods.

You can normally examine the goods in the same way as you can and are allowed to in a shop, but you are not allowed to use them. If you have used them in a way that is not allowed or possible in a shop, and we cannot sell them again, or cannot sell it again at full price, you should expect us to deduct the depreciation from the return amount you are owed. If the item no longer has a commercial value, we will not refund the purchase amount.

We encourage you to return the item in its original packaging. If the item is not returned in its original packaging, this may affect the item’s value negatively, and any loss of value will be deducted from the amount to be refunded.  You should also make sure that the goods are properly packaged when you return them. You bear the risk for the parcel/goods until we receive it. So, keep your postal receipt, as well as any tracking number.